"We would like to inform you that, due to a strike called by the SFRCI, SINFA and SNTSF unions, for the period between 00:00 and 23:59 on May 31, 2023, strong disturbances are expected in railway circulation, in all services, with a possible impact on the days before and after the strike period, on May 30 and June 1", says CP in information sent to customers.
"In case minimum services are defined by the arbitral tribunal, this information will be updated", adds the operator.
CP informs customers who already have tickets purchased to travel on Alfa Pendular, Intercidades, Internacional, InterRegional and Regional trains that they may request a refund of the total value of the ticket or exchange it for free for another train of the same category and in the same class.
Refunds or exchanges can be made at the ticket offices or at myCP, in the "Your tickets" area (for tickets purchased at the online ticket office or in the CP application), up to 15 minutes before the departure of the train from the station of origin of the customer.
After this period, and up to 10 days after the end of the strike, a refund can be requested by filling in the online contact form "Refund for Delay or Deletion", and sending a scan of the original ticket.
Last week, the Sindicato Ferroviário da Revisão Comercial Itinerante (SFRCI) and SNTSF/FECTRANS called a 24-hour strike for May 31 at CP.