Among the public bodies with the most complaints were the Mobility and Transport Institute - IMT (4,845 complaints), Social Security (997), the Foreigners and Borders Service – SEF (915), the National Health Service- SNS (840) and the Tax and Customs - ATA (789).

"The public service in Portugal should be seen as a service of excellence to the citizen and the expectation of the citizen should not be very different from that of the private service. Fortunately, this reality is already present in some public organizations that present high levels of satisfaction", according to the founder of Portal da Queixa, Pedro Lourenço and reported by NM.